Where is my order?

If you have not received your order and would like more information on it (tracking, shipping, order status, etc.), or, if you are looking to return an item for a refund, you will need to reach out to the merchant directly.

Please note that unless a merchant has issued a full refund back to Zip for your order, you will still need to complete your remaining Zip installment payments on time.

If you have tried to get in touch with a merchant regarding your missing order, and have not heard from them in over a week, please reach out to Zip Support and provide any supporting evidence related to your missing order.